The number one cause of vacation rental guest complaints is cleanliness.
When guests pay hundreds or thousands of dollars to stay in your home, they expect it to be immaculate. If it hasn’t been cleaned before their arrival, they’re understandably going to be upset. Fortunately, it’s an easy problem to avoid. You just need a quality housekeeping service that understands why cleaning to vacation rental standards is different than what’s required for a typical house cleaning.
WHAT MAKES A VACATION RENTAL CLEANING DIFFERENT
A vacation rental cleaning goes above and beyond what you’d expect from a typical house cleaning. Your housekeeper needs to be ready to provide a higher level of service, and handle tasks like: test
Cleaning the linens that were used by previous guests
Sanitizing surfaces after previous guests check out
Checking that the next guest has sufficient quantities of toilet paper and cleaning products
Keeping an eye out for damage and reporting it within 48 hours to the rental platform
Checking for missing items and taking pictures of any damage
Testing various items in the house to be sure they work
In other words, your housekeeping service isn’t only cleaning. It’s also going to make your home guest-ready.
IF YOU’RE THINKING ABOUT DOING IT YOURSELF…
The first decision you need to make about cleaning your vacation rental is whether you’re going to do the work yourself or hire a service to handle it for you.
Doing your own cleaning is an easy way to cut down on management costs and increase your income. But it only makes sense if you live locally and can afford to treat your vacation rental as a full-time job.
Even if doing it yourself seems like an attractive option, ask yourself an honest question: Can I commit to deep-cleaning the entire property more than once a week?
In high season, you might have “quick turns” where a guest checks out at 10 a.m. and the next guest checks in at 4 p.m. In that window, you’ll need to provide a thorough cleaning. If you can’t guarantee you’ll be ready and willing to do that, you need to hire someone who can.
IF YOU’RE THINKING ABOUT HIRING A CLEANING SERVICE
Working with a cleaning service is a great alternative.
If you don’t want to handle the cleaning yourself or you don’t live near your rental property, it’s helpful to have a trusted housekeeper who will visit your home on a regular basis to keep things in great shape for guests.
A cleaning service can also keep an eye on the state of things and let you know if anything is looking worse for wear. If a remote control is missing or an item has been damaged since the guests checked out, you’ll know immediately and can take swift action.
As you’re weighing your options, keep in mind that some property managers won’t give you the choice at all.
While Evolve gives you the option to choose the right housekeeping set up for you, traditional property managers obligate you to work with their in-house cleaning company. This can be a great option if they work with a 5-star housekeeping service. But it’s less than ideal if their cleaners provide lackluster service or have high turnover of employees.
To protect yourself – and your guests – from a bad experience, ask for references and check the companies reviews before agreeing to use a housekeeping service.
HOW MUCH DOES VACATION RENTAL CLEANING COST?
Cleaning fees vary based on location and property size.
You can get a good idea of the fees in your area by browsing a listing site like Vrbo. Look at 10 properties to get an average of the cleaning fee other properties in your area charge. Generally speaking, you should expect to pay more than you would for a typical house cleaning.
The good news is that your guests typically pay the cleaning fee. It’s standard practice to pass along cleaning fees to the traveler as a line item in their booking total. They’re the ones using the property and benefiting from the service, after all.
HOW CAN I FIND A GOOD CLEANING SERVICE?
Luckily, you already did! Accent Cleaning Servicesis a locally owned and operated cleaning service with a 5 star rating on google. Reading a company’s reviews online before booking a service is a great way to get an idea of the kind of company you are dealing with, and hearing what their customers have to say after the services were rendered. You may read our Google Reviews here
Whenever possible, look for cleaning companies that are licensed, insured, and bonded that have several employees to ensure they are properly staff for those tight turnovers.
This is one of the steps we take when vet businesses for our Evolve Partner Network to make sure we’re working with the industry’s best on-the-ground service providers. We’ve found those references to be incredibly helpful in determining if a cleaning company can deliver the level of service we demand from the partners who work with our owners. Accent Cleaning Services is proud to be a Evolve Cleaning Service partner and we currently work with several vacation rental owners in Naples, FL
WHAT SHOULD YOU ASK BEFORE HIRING A HOUSEKEEPER?
When you’re interviewing potential service providers, here are some questions to ask (and answers to listen for):
Have you cleaned vacation rentals before?
Ideally, the answer is ‘yes.’ That means the individual/service has cleaned a vacation rental before and knows how much more work it takes than a typical house cleaning.
If the answer is ‘no,’ don’t lose hope. You can easily explain what additional services you’ll need. The important thing is to find someone who is willing to hear you out and provide those additional services.
How many people do you have on staff?
It’s best to have more than one cleaner available. This increases the likelihood that you’ll have help when you need it. It’s not necessarily a deal breaker if a service only has one person, but it’s a good idea to find a backup just in case that person is not available in an emergency.
Are you willing to provide additional services in every clean?
Confirm they can provide the scope of the services you’ll need beyond your usual vacuuming, sweeping, and dusting, including:
Sanitizing all the surfaces in the bathroom and kitchen
Washing and changing the linens
Hanging fresh towels
Emptying the fridge and cleaning the interior
Putting away dishes
Cleaning underneath and between furniture cushions